Close-up of a black stone mortar and pestle with pink Himalayan salt and dried herbs inside

Salt Therapy

FAQs

Head Spa FAQs

Policies

Appointment & Cancellation Policy

A 50% deposit is required at the time of booking to secure your appointment.

Deposits are applied toward your final service total.

Cancellations require a minimum of 24 hours’ notice.

• More than 24 hours’ notice: deposit is transferable.

• Within 24 hours: deposit is forfeited.

• No-shows: deposit is forfeited and future bookings may require full prepayment.


Membership Terms

Memberships are billed automatically each month via secure auto-draft.

A minimum 3-month commitment applies.

After the commitment period, cancellations require 14 days’ written notice before the next billing cycle.

Unused services do not roll over beyond 30 days unless otherwise specified.

Membership benefits are non-transferable.


Gift Card Policy

Gift cards are valid for 12 months from the date of purchase.

• Non-refundable and not redeemable for cash.

• Lost or stolen cards cannot be replaced.

• Must be presented at time of redemption.


Refund Policy

All services are non-refundable once rendered.

Retail products may be exchanged within 14 days if unused and in original condition.

Opened or used products are not eligible for return.


Children Policy

At Sunnie Spa & Scalp Sanctuary, we strive to maintain a calm, restorative environment for all guests.

For the safety of children and the comfort of our clients:

• Children receiving services are welcome with a booked appointment.

• Children not receiving services should not accompany guests to appointments with the exception of “Little Lungs” salt lounge hours for families.

• Our space is not designed for unsupervised children. For safety reasons, children may not be left unattended in the spa at any time.

We appreciate your understanding as we preserve a peaceful, wellness-centered atmosphere for all guests.


Green Fee

A $1 Green Fee is added to each service to support our sustainability efforts, including responsible waste management and eco-conscious practices within the spa.

Through our partnership with Green Circle Salons we are able to recycle materials like hair, color, foils and other salon waste that would typically go to landfills. This allows us to operate more intentionally while reducing our environmental impact.

Every visit supports something beyond the service.